Privacy Policy
Effective Date: June 16, 2025
Welcome to Udoscape Eco-Glamping Resorts ("we," "our," "us"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (https://udoscaperesorts.com), book reservations, or interact with us.
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We collect several types of information to provide and improve our services:
1.1 Personal Information You Provide
When you interact with us—such as making a reservation, signing up for newsletters, contacting support, or using our website—you may provide us with:
- Identity Data: Full name, date of birth (if applicable)
- Contact Data: Email address, phone number, postal address
- Booking Details: Check-in/check-out dates, number of guests, preferences, and special requests
- Payment Data: Credit card or other payment method details processed securely via trusted third-party payment gateways
- Communications: Emails, messages, and other correspondence you send us
1.2 Information Collected Automatically
When you visit our website, we automatically collect certain data through cookies and similar technologies, such as:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the site
- Referring website and clickstream data
This helps us analyze usage patterns, improve website functionality, and provide tailored content.
2. How We Use Your Information
We process your data to deliver our services and enhance your experience, including:
- Booking Management: To confirm and manage your reservations and requests
- Customer Service: To respond promptly to inquiries, feedback, or complaints
- Marketing and Promotions: To send you newsletters, special offers, and information about our services (you can unsubscribe anytime)
- Personalization: To tailor content and recommendations based on your preferences and behavior
- Website Operation: To improve site performance, fix issues, and maintain security
- Legal Compliance: To comply with applicable laws, prevent fraud, and protect our rights and property
3. Legal Basis for Processing (if applicable)
Where required by law, we rely on one or more of the following legal bases to process your data:
- Your consent
- Performance of a contract with you
- Compliance with legal obligations
- Legitimate interests, such as improving our services and protecting security
4. Sharing Your Information
We do not sell your personal information. We may share it with trusted parties, including:
- Service Providers: Such as payment processors, IT providers, marketing agencies, and customer support partners who act on our behalf and are contractually bound to protect your data.
- Regulatory Authorities: When required by law or legal process.
- Business Transfers: In case of mergers, acquisitions, or asset sales, your information may be transferred to new owners.
- Other Third Parties: Only with your explicit consent or as otherwise disclosed at collection.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
When no longer needed, data is securely deleted or anonymized.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, including:
- Essential Cookies: Required for website functionality and security.
- Performance Cookies: To analyze site usage and improve performance.
- Advertising Cookies: To deliver relevant ads (used only with your consent).
You can manage your cookie preferences or disable cookies via your browser settings, but some site features may not work properly if cookies are disabled.
7. Your Rights and Choices
You may have the following rights depending on your location:
- Access: Request copies of your personal data.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Ask us to delete your personal data where legally permitted.
- Restriction: Limit how we use your data.
- Objection: Object to processing for marketing or legitimate interests.
- Data Portability: Obtain and reuse your data across services.
To exercise your rights, please contact us using the information below. We may ask for identification to verify your request.
8. Security of Your Information
We implement appropriate physical, technical, and administrative safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction.
However, no system is completely secure, and we encourage you to use strong passwords and safeguard your devices.
9. Children’s Privacy
Our services and website are not directed to children under 13 years old. We do not knowingly collect data from children under 13. If you believe we have collected such data, please contact us immediately for deletion.
10. Third-Party Links
Our website may include links to third-party websites for your convenience. We are not responsible for their content or privacy practices and encourage you to review their privacy policies.
11. International Transfers
If you are located outside the United States, please be aware your data may be transferred to, stored, and processed in the United States where we operate. We take steps to ensure your data receives adequate protection as required by applicable laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post updates on this page with a new effective date.
Please review this policy regularly.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have privacy concerns, please contact us:
Udoscape Eco-Glamping Resorts
19508 Boggy Ford Rd, Lago Vista, TX 78645
Phone: (830) 507-2211
Email: info@udoscaperesorts.com