FAQs

"Glamping" is a short word for "glamorous or luxurious camping." It is currently one of the foremost emerging holiday/stay niche in the hospitality sector. Avoid a hotel and enjoy a relaxing stay at Udoscape where we have more amenities. Enjoy a private camping pod where you can star gaze. Reserve your stay now.

Udoscape is a heart-throbbing and one-of-a-kind resort glamping destination. Here, our guests have access to amazing and lavishly furnished Pods, each with full ensuite amenities (see our Pods).

For a quick comparison, below is a summary of the amenities, features, additions (added to the tail end of each list), and upgrades for the different classes of pods offers

Deluxe - 4 pods | 1 ADA-complaint:

1. Sleeps 3 adults max
2. King-size Bed on main floor
3. Twin-size bed on loft
4. Ensuite-restroom, with high efficiency flushing toilets, hot-shower, and sink
5. Kitchenette with mini-fridge, microwave, coffee maker, toasters, silverwares and plates
6. Lounge area on main floor
7. Dinning area
8. Hot-tub
9. AC climate control for heat/cold air, and propane heater
10. High speed internet
11. Roku TV on main floor
12. Outdoor lounging furnitures
13. Hammock on deck

Deluxe-Plus - 4 pods:

1. Pod is lofted 14 ft above air
2. Great views of the Hill-country all the way to distant cities across Lake Travis
3. Sleeps 4 adults max
4. Queen-size Bed on main floor
5. Queen-size bed on loft
6. Ensuite-restroom, with high efficiency flushing toilets, hot-shower, and sink
7. Kitchenette with mini-fridge, microwave, coffee maker, toasters, silverwares and plates
8. Lounge area on main floor
9. Dinning area
10. Hot-tub
11. AC climate control for heat/cold air, and propane heater
12. Indoor electric-fireplace
13. High speed internet
14. Roku TV on main floor
15. Outdoor lounging furnitures
16. Electric-grill on deck
17. Hammock on deck
18. Hammock below deck
19. Swinging chair below deck

Ultra-Lux - 2 Pods | opens 3rd week April 2023!

1. Pod is lofted 14 ft above air
2. Amazing views of the Hill-country all the way to distant cities across Lake Travis
3. Sleeps 5 adults max
4. King-size Bed on main floor
5. Queen-size bed on loft
6. Ensuite-restroom, with high efficiency flushing toilets, hot-shower, and sink
7. Kitchenette with mini-fridge, microwave, coffee maker, toasters, silverwares and plates
8. Lounge area on main floor
9. Indoor Dinning area
10. Outdoor lounging furnitures | upgrade
11. Hot-tub
12. AC climate control for heat/cold air, and propane heater
13. Indoor electric-fireplace | upgraded
14. High speed internet
15. Roku TV on main floor
16. Electric-grill on deck
17. Hammock on deck
18. Hammock below deck
19. Swinging chairs below deck
20. Bathroom robes, slippers
21. Work-station / office lounge / nook
22. Roku TV in work station / nook / office lounge
23. Foldable twin-size bed for nook
24. Pool table with television below deck
25. Outdoor on deck Dinning area

Crown-Lux - 1 pod | opens 3rd week April 2023!

1. Pod is lofted 14 ft above air
2. Best heart-throbbing views of both Lake Travis and the Hill-country all the way to distant cities across Lake Travis
3. Most privacy!!! - Ideal for honeymooners
4. Sleeps 5 adults max
5. King-size Bed on main floor
6. Queen-size bed on loft
7. Ensuite-restroom, with high efficiency flushing toilets, hot rainfall shower, and sink| all upgraded 
8. Kitchenette with mini-fridge, microwave, coffee maker, toasters, silverwares and plates
9. Lounge area on main floor | upgraded furnitures
10. Indoor Dinning area | upgraded furnitures
11. Outdoor on deck Dinning area | upgraded furnitures
12. Outdoor lounging furnitures
13. Hot-tub
14. AC climate control for heat/cold air, and propane heater
15. Indoor Electric-fireplace | upgraded
16. High speed internet
17. Roku TV on main floor
18. Roku TV on loft
19. Electric-grill on deck
20. Hammock on deck
21. Hammock below deck
22. Swinging chairs below deck
23. Projector with auto draw-down screen on main floor
24. Bathroom robes, slippers
25. Pool table with television below deck
26. Foldable twin-size bed for loft
27. Dry-Sauna
28. Outdoor sit-around fire-place
29. X-box
30. Towel warmer
31. Star-gazing Telescope included
32. Cook-Box included

Other general amenities we provide at the resort includes a general sit-around charcoal/wooden fire pit, and 2 locations with charcoal grills.

1. Go to the Pods page and choose a Pod type for your stay.
2. View the availability calendar—or—enter your desired check-in/check-out days and click check availability.
3. You will be redirected to a results page, where available accommodations will be listed.
4. Reserve the suggested accommodation, or book another available pod.
5. Fill out your details and payment information in the form and continue to confirmation.

If you have any issues contact us

Each of our Deluxe Pods can accommodate up to 3 guests, Deluxe-Plus Pods up to 4 guests, Ultra-Lux Pods and Crown-Lux/Honeymoon Pod up to 5 guests.

Note that violation of our required number of guests per pod is grounds for instant termination of your stay, with no refunds. Thank you for understanding.

Yes, at this time we only accept guests who are 21 and older. Feel free to contact us via email or call 512.676.1265 if you are an emancipated minor. 

Kids are not allowed, as we are an "Adults-only" resort, designed with couples in mind. Come and enjoy a romantic getaway with your significant other, were you can enjoy the view, soak in our hot-tubs, star-gaze, etc.

Check-in is at 4:00 PM, and check-out is at 11:00 AM. We operate a contactless check-in and check-out process.

We do offer Early check-ins ($35 fee), and Late check-outs ($35 fee). You MUST let us know ahead of time if you are interested in any or both of these, preferably when you contact us to leave your refundable security deposit.

Please, note that early check-in may not be available if there is a same day late-checkout, and vice versa. Fees are non-refundable once accepted, even in cases of non-use!

We have made provisions at our Guest Center to accommodate our early arrivals who did not opt for an "early check-in." Therefore, we kindly ask all our guests arriving earlier than our 4pm check-in time not to make their way up to the Pods, but relax at our guest lounge located in the Guest Center (building at resort's entrance) to allow our housekeepers sufficient time in preparing your Pod. We have snacks and drinks available at our guest lounge, and coffee is on us!

Please note that unauthorized/non-paid for check-ins earlier than 4 pm will be considered an "early check-in" with $35 fee deducted from your security deposit accordingly.  

Un-opted for/unpaid for Check-outs later than 11 am will be considered a late check-out, generating a $35 fee deduction from security deposit.

Please, note that we highly discourage an unapproved late-check-out as it profoundly disrupts our housekeeping schedule, and will likely interfere with an approved "early check-in", resulting in loss of your security deposit in such cases.

Yes! We are open year-round. We have air conditioning and heat as needed to make your stay as comfortable as possible. 

Please note that though the pods have been thoughtfully designed and insulated, they generally may not hold heat or cold air commensurate with your typical home/structure, as they are canvas enclosed and not air-tight. We recommend you pack weather appropriate wears, especially during cold/frigid weather conditions, just in case. That said, the Pods are fully equipped with cooling/heating HVAC systems, propane heaters, and some with electric fireplaces. We also provide heated blankets.

It is our goal to make you as comfortable as possible during your glamping adventure. 

• For cold weather months, bring warm suitable wears including socks, slippers, long pants, sweatshirts and warm lounging wear.
• Toiletaries - toothpast, body lotion, etc.
• Backpack, if you plan on hiking. The Balcones Canyonlands is only a few miles from Udoscape.
• Spices & Condiments - including salt, pepper, oil.
• Aluminium foil, plastic bags and any other items you may need for food preparation or storage.
• Umbrella - we do have a general designated parking area that would require walking to your Pod if raining.
• Phone charger
• Bottled water, per your preference - We are on well water which is fine for drinking or cooking. We also provide some bottled water as part of our mini-bars.
• Cooler / ice
• Sunscreen / Bug sprays
• Boots, for muddy areas

We provide:

• Papers towels and toilet paper
• Heated blankets
• Linens and towels
• Beach towels for hot-tub
• Ear plugs/eye shades
• Shampoo, conditioner, and body wash
• Dish detergent and hand soap
• Trash bags
• Mini-fridge
• Microwave
• charcoal grills in the general grill site areas. Deluxe-plus pods, Ultra-luxes, and Crown-Lux/Honeymoon Pods also comes with private electric grills.
• Grill utensils
• First-Aid kit
• Toaster
• Single-cup coffee maker
• Ground coffee

Rentables:

• Telescopes ($25 per stay)
• Cook-Box kit ($20 per stay) - each box contains a frying pan, 3 different size pots, a hot-plate, and a hot-plate pad
• Game-Box (coming soon!!!)
• Paddle Boards & Kayaks (Coming soon!!!)

We have a minimum requirement of two (2) nights for weekends and one (1) night for weekdays.

We do allow single-night stays when a day falls in-between existing weekday and weekend reservations, e.g. if a Friday is open due to a check-out occurring that Friday morning and the Saturday been already reserved. Contact us regarding those.

To enhance our guest experience, we have and continue to curate a list of items our guests can access during their stay.

                                                                   RENTALS 

Guests wanting any of these rentals but did not pay during reservation or prior to their arrival, can pay for them when they call to leave their refundable security deposit. They can also choose to have rental cost deducted from their security deposit after stay. Note that availability of these items are limited!

• Picking up your Rentals 

Guest who have reserved any of our rentals (telescopes, cook-box kit, and/or game-box) will be given an access code to our Guest Center were they will be able to pick up their designated rental item(s). 

                                    MINI-BARS | GRILL KITS | FIRE-PIT KITS

Mini-bar items, Barbecue grill-kit, and fire-pit kit items if used are deducted from security deposit after stay. These items are already available in your pod.

• Barbecue Grill-Kit ($12 per Kit):

Kit contains presoaked charcoals (march-light) and a lighter.

Note that full amount will be charged wether single or full amount of items in kit is used.

• Fire-Pit Kit ($15 per kit):

Kit contains 4 Marshmallow, 4 paks of gram-cracker, 4 smore-stick, wood, fire-starter, and fire-color changing tab.

Note that full amount will be charged wether single or full amount of items in kit is used.

• Mini-Bars:

Each pod contains select mini-bar items. You will find prices at the mini-bar.

We understand that occasionally it is necessary to change or cancel a reservation.  However, understand that because we are a small business, cancellations have a huge financial impact on us.  Once a Pod is reserved, it is no longer available for reservation by other interested travelers. We ask for your understanding in respecting our cancellation, change, and refund policy.

All cancellations or reservation changes must be made in writing to info@udoscaperesorts.com 

• Cancellations made 30 days or more prior to arrival date will receive a 100% refund.
• Cancellations made 15 to 30 days prior to arrival date will receive 50% refund.
• Cancellations made less than 15 days to arrival date will receive no refunds.
• We DO NOT refund for early departures, delayed arrivals, no-shows or inclement weather.

If notified 10 to 14 days before your stay, we may allow a re-schedule of up to 45 days from your original check-in date. Please, note that this option is fully at our discretion and is not obligatory on our part. In cases were this is approved, the following will apply:

• A reschedule fee of 15% of the booked nightly rate for weekends, and 20% for weekends will apply.
• An additional payment equivalent to the difference of the going rate of the new date(s) from the old will apply if the new requested date has a higher going rate.

We have a Level 2 EV charger on-site. It is located at the farthest end of the parking lot.

In consideration of others that may need to use the charger, we ask that guests only use this parking spot for ACTIVELY charging vehicle, and to move vehicle as soon as charging is completed.

Please note that penalties/fees ($2.00 per hour) will accrue for none-charging vehicles parked at the spot, vehicles left at the spot after charging is completed, and for vehicles parked in a manner that renders that parking space unusable.

All vehicles must park at the designated general parking area at the resort.

We allow a 30 mins parking window at the pod area only for loading/unloading/pickups, after which all vehicles must be moved to the general parking area. This is in line with our Firemarshall's compliance as those areas are for emergency and service vehicles only!

Unauthorized parking will generate a fee or possibly a tow after the allowed 30 mins loading/unloading/pickups.

For our ADA guests staying in our ADA-complaint Pod 1, please reach out to us to allow you park next to that pod. In this case, an ADA/handicap parking sign must be placed in a visible manner in vehicle at all times.

The resort is gated and rarely with security issues. The town of Lago Vista is also safe. We recommend common sense general safety precautions you would apply at any other place.

There are security cameras covering the public areas of the resort, including facing the entrance stairways leading into each pod. No! There are no cameras inside the pod, or facing your deck/hot-tub areas as we take our guests' privacy very seriously.

Call 911 for security or health emergencies.

1. Quiet hour starts from 10 pm. Lights at our hammock, grill, and fire pit area goes out then.

2. In consideration of other guests, loud music is never tolerated at the site.

3. You must declare the number of guests staying in the pod. Only the stated maximum number of guests for each class of pod will be allowed. Do not assume this can be bypassed, therefore loose your security deposit.

4. No smoking is allowed in our Pods. Please, note that violating this will be grounds for termination of stay without any refunds, and if noted post stay will be grounds for loss of security deposit.

5. The campsite is only for guests. No visitors are allowed!

6. We are an 'adults-only" resort, and will allow only guests from ages 21 and up into the resort. If you are an emancipated minor aged 18 to 20 please contact us prior to reserving.

7. Ensure grill and grill site(s) is cleaned after use, with flames and embers fully eliminated after use. Grill must never be left unattended during use!